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A candid interview with Raman Roy, MD of Quatrro BPO Solutions
The founder chairman and MD of Quatrro BPO Solutions is regarded by many as the father of the Indian BPO (Business Process Outsourcing) movement. Raman, as he prefers to be called, has taken 108 professional examinations over a four-year period after graduating with a degree in commerce from Delhi University's Shri Ram College of Commerce!
That's quite unlike the qualifications of the over 500,000 people who handle an array of transactions processes and calls across BPOs, a sector he pioneered. Many of them are still undergraduates. But for the young Raman, son of a wealthy Lahore-based businessman who lost everything in partition, education was the only salvation and a passport to a job with a multinational. "A job in an MNC was my ultimate goal," he recounts.